العربية
PureWash

Terms of Service

Effective and last updated: September 26, 2026

1. Introduction and acceptance

PureWash is a mobile car-wash service and app provided and operated by Manar Alsubul For logistics Establishment, Jeddah, Saudi Arabia ("PureWash", "we" or "us"). These terms govern your use of the app and your bookings. By creating an account or booking a service you agree to these terms and to the Privacy Policy.

"Customer" or "you" means the app user who books the service, and "washer" means the person PureWash assigns to carry out the wash.

2. Your account

  • You must be 18 or older to create an account and use the service.
  • Accounts are created with a Saudi mobile number, and you sign in with a one-time verification code sent to that number. Each account is linked to one mobile number.
  • You agree to provide accurate information (name, city, car details and locations) and to keep it up to date.
  • You are responsible for keeping your device and verification code safe and not sharing the code, and for orders placed from your account.

3. The service and coverage

  • PureWash washes cars where they are parked. Services, add-ons, their approximate duration and prices are shown in the app.
  • The service is currently provided only inside the coverage area in Jeddah. Bookings cannot be made for a location outside the coverage area. Coverage may expand in the future, and we will announce it in the app.
  • The service or some app features may be temporarily unavailable, for example during maintenance.

4. Booking and confirmation

  1. Bookings are made in the app in five steps: choose the car, then the service and add-ons, then the car's location, then the time, then review the summary and pay online to confirm the booking.
  2. The time slots shown are those available based on working hours and capacity. A minimum lead time before the slot, a maximum number of cars per order and a limit on how many days ahead you can book may apply, as shown in the app.
  3. Orders are paid online in advance when booking, and the booking is confirmed only once the payment provider confirms the payment. If you have PureWash credit, it is applied to the total automatically and the rest is paid by card; if the credit covers the whole total, the booking is confirmed without a card payment.
  4. Each order receives its own number, and you are notified when it is confirmed and at each later stage.
  5. The time you choose is a time slot, and you are notified when the washer sets off towards you and when they arrive.

5. Prices and payment

  • Prices for services and add-ons are shown in the app according to the car's size, and the total is shown in the order summary before you confirm, including any additional-car discount or coupon discount.
  • Manar Alsubul For logistics Establishment is registered for VAT, and prices shown in the app include 15% VAT.
  • The price is calculated on our servers when the order is created, and the total shown at confirmation is the price of that order.
  • Payment is made online in advance when booking, by mada, Apple Pay or credit card; no other payment method is available. Payments are processed by a licensed payment provider, and your card details are not stored by PureWash.
  • PureWash credit: your account may hold credit from a refund for a cancelled order or from an adjustment made by the PureWash team. Credit is not money you can top up or withdraw as cash, it never expires, and it can only be used on PureWash bookings. It is applied to your next booking automatically, you can switch it off when reviewing the summary, and the rest is paid by card. Your balance and its history are shown in the app. Any remaining credit is forfeited if you delete your account.

6. Unpaid orders

If the payment is not completed within the payment window shown in the app, the order is cancelled automatically and the time slot is released for others. There is nothing to refund to your card, and any credit used on the order comes back to you in full as credit. If a payment goes through after the order was cancelled or after the slot filled up, we review the transaction and return the full amount paid with no deduction, and you choose whether to receive it as credit in your account or to the original payment method.

7. Cancellation and refunds

  • When you can cancel: you can cancel the order in the app at any time before the washer sets off towards you (the "on the way" stage). Once the washer is on the way, cancellation is no longer available in the app, so please contact support.
  • How you get the money back: when you cancel, you choose one of two options in the app:
    • Credit in your PureWash account: the full amount paid is added with no deduction, whenever you cancel, and it appears in your balance immediately.
    • Refund to the original payment method: the full amount if you cancel 60 minutes or more before the booked time (the cancellation window is shown in the app and may differ by city); if you cancel later, a deduction shown in the app before you confirm the cancellation applies (currently 10% of the amount paid by card).
  • The app shows you the amount you will receive with each option before you confirm the cancellation.
  • If you used credit on the order, that credit comes back to you in full either way.
  • When an order is cancelled, any coupon used on it no longer counts as used.
  • PureWash may cancel an order before completion if it cannot be carried out. You will be notified, nothing is deducted, and you choose to receive the full amount paid as credit in your account or to the original payment method.
  • Refusing or cancelling for safety or operational reasons: we may refuse or cancel a booking if the car's location is unsafe or cannot be reached, if washing is not allowed there, in severe weather, or because of another operational constraint. This is treated as a cancellation by us: nothing is deducted, and you choose the full amount paid as credit in your account or to the original payment method.
  • Bad weather: rain or dust storms may make it necessary to reschedule, so we offer you a new time slot or the full amount paid as credit in your account or to the original payment method, and nothing is deducted.
  • If we cannot find the car or reach you: the washer waits 15 minutes at the location from the time they arrive and tries to call or message you during that time. If you cannot be reached or the car is not at the location once that time has passed, the washer may leave and the order counts as delivered, with no refund.
  • The time it takes for a refund to your card to appear in your account depends on your bank or card issuer. Credit is added to your account as soon as the cancellation is confirmed.

8. Customer obligations

  • Set an accurate location for the car inside the service area, with a clear description that helps the washer find it.
  • Make sure the car is at that location at the booked time and that the washer can reach it and work around it.
  • Enter accurate car details, including the size on which the price is based.
  • Park the car somewhere safe and easy to reach where washing is permitted. You are responsible for any fine or violation arising from washing in a prohibited place.
  • Obtain any permission needed to wash the car where it is parked, such as in private building car parks.
  • Add notes for the washer where helpful, such as where the car is inside a car park.

You do not need to be present during the wash. If the car cannot be reached or is not at the set location, the service may not be possible.

9. Condition photos

  • The washer takes photos of the car on arrival before starting the wash and after finishing, and they appear in your order.
  • These photos serve as a reference for the car's condition when reviewing any concern about the service.
  • Photos are kept for a set period and then deleted automatically, as described in the Privacy Policy, so we recommend reviewing them and telling us about any concern while they are still stored.

10. Carrying out and tracking the service

  • A confirmed order is assigned to a washer, and you follow its stages in the app: booking confirmed, washer assigned, on the way, arrived, wash in progress, done.
  • While the washer is on the way you see their location on the map with an estimated arrival time; the estimate is not a commitment to a specific time.
  • You may contact the washer by phone or WhatsApp about the order only. Both parties must act respectfully and not use the contact details for any other purpose.
  • Cleaning limits: some marks may not come out fully, such as long-standing stains, sticker residue, paint damage, and marks from the sun or the car's age. A partial result in these cases is not a defect in the service.

11. Reviews

  • You can rate an order after it is completed, once per order, with stars, tags and an optional comment.
  • Your rating is visible to the washer who carried out the order and to PureWash management.
  • Reviews must be honest and about the service, and must not contain abuse or other people's personal data.

12. Coupons, discounts and plans

  • Each coupon is subject to its stated conditions, such as validity period, total and per-user usage limits, minimum order value, and being limited to first orders or to specific accounts. A coupon discount never exceeds the order value.
  • The additional-car discount within one order is applied automatically when available, and never to the highest-priced car in the order.
  • Plans (packages) include a set number of washes within a validity period and for specified car sizes, according to each plan's details shown in the app.
  • If you opt in to offers, we send you offers, promotions and wash reminders by WhatsApp and app notifications. Opting in is optional, and you can withdraw at any time in your account settings in the app or by replying "STOP" to a WhatsApp message; this does not affect notifications about your orders. Details are in the Privacy Policy.

13. Acceptable use

You agree not to:

  • Provide misleading information or book in someone else's name without their permission.
  • Attempt to access other users' data or tamper with the app, prices or coupons.
  • Abuse washers or support staff, or use contact details made available through the service for anything other than the order.
  • Use the service for any purpose that violates the laws of the Kingdom.

14. Limitation of liability

  • We use reasonable care in providing the service and operating the app, but we do not guarantee that the app will be uninterrupted or error-free.
  • To the extent permitted by applicable law, PureWash is not liable for indirect or consequential damages, or for delays or failure to perform due to causes beyond its control.
  • Personal belongings: we recommend taking valuables out of the car before the wash. PureWash is not responsible for items left inside the car, and this does not limit our responsibility for any damage the washer actually causes.
  • Nothing in these terms limits any rights you have that cannot be limited under applicable law.

15. Feedback and complaints

If you have a concern about an order or the car's condition, submit a report from the support screen in the app or email info@mnaralsbul.com with the order number. We review reports against the order record and condition photos. Contact details are on the Support page.

When to report: tell us about any concern with an order within 24 hours of its completion, from the support screen in the app or through the contacts on the Support page, so we can review the before and after photos and the order record.

16. Account deletion and restrictions

  • You can delete your account at any time unless you have an order in progress. The steps are on the Delete account page. Any remaining PureWash credit is forfeited when the account is deleted.
  • We may restrict or suspend an account that breaches these terms or misuses the service, in accordance with applicable law.

17. Changes to these terms

We may amend these terms from time to time and publish the updated version on this page with its last-updated date. If the changes are material we will let you know in the app or by another appropriate means. Continuing to use the service after changes take effect means you accept them.

18. Governing law

These terms are governed by and interpreted in accordance with the laws of the Kingdom of Saudi Arabia, and the competent courts in the Kingdom have jurisdiction over any dispute arising from them. If the Arabic and English texts differ, the Arabic text prevails.

19. Contact us

  • Manar Alsubul For logistics Establishment (مؤسسة منار السبل للخدمات اللوجستية)
  • Address: 3200 Arafat St, Al Andalus Dist., Additional No. 7672, Jeddah 23325, Saudi Arabia.
  • Email: info@mnaralsbul.com
  • Phone & WhatsApp: +966 55 866 2377