This page explains how to request deletion of your account in the Pure Wash app, provided by Manar Alsubul For logistics Establishment, and which associated data is deleted or kept.
1. Delete in the app
- Open the Pure Wash app and sign in with your mobile number.
- From the account screen in the app, choose to delete your account.
- Read the notice, type the confirmation word shown on screen, and confirm.
The account is deleted immediately on confirmation, and you are signed out of the app.
2. Request deletion by email
If you cannot access the app, send an email to info@mnaralsbul.com with the subject "Pure Wash account deletion request" and include the mobile number registered to your account.
We may contact you to verify that the request comes from the account holder before acting on it. We then delete the account within the period required by applicable law and confirm by replying to your email.
3. What is deleted
When the account is deleted, the following data is permanently deleted:
- The sign-in account linked to your mobile number.
- Your profile: name, mobile number, email address, city and preferred language.
- Cars saved under "My cars" and their photos.
- Addresses saved under "My addresses".
- Your notifications and your devices' notification tokens.
- The before and after condition photos of your orders; the files are removed in the next scheduled clean-up run.
4. What is kept and why
Some records are kept for accounting, tax and service-quality purposes, after they are separated from your account and details identifying you are removed:
- Order, payment, plan and coupon-use records: details such as the order number and date, services, amounts, payment method and status, and the car's make, model, color and size remain. The address name and description, your notes and the car's plate number are erased, and the service location coordinates are rounded to about one kilometer. We keep these records for as long as the law requires. Any remaining washes in your plans can no longer be used.
- Reviews: the stars and tags remain; the written comment is erased.
- Support messages: to handle and follow up on complaints.
- Technical logs: kept by the hosting provider for a limited period for security.
For more detail, see how long we keep data in the Privacy Policy.
5. Important notes
- You cannot delete your account while you have an order in progress that has not been completed or cancelled. Cancel the order if cancellation is available or wait until it is completed, then try again, or contact support.
- Washer accounts cannot be deleted in the app; they are deleted by Pure Wash management on request by email.
- Deletion is permanent and cannot be undone, and deleted data cannot be recovered.
- If you later register with the same number, a new account is created without any data from your previous account.
- Uninstalling the app from your device does not delete your account.
6. Contact us
For any question about deleting your account or your data: info@mnaralsbul.com, or see the Support page.